If you are an existing Geek IT Up client, this page describes how you and your staff can request IT Support.

Requests for service from Geek IT Up are obtained through our centralised Helpdesk and Ticketing system.  This system tracks all requests for service and allocates them to the relevant resource based on priority and type of issue.  There are multiple ways to request support as follows:

Client Portal

You will have received an automated email with instructions on how to access the client portal along with credentials to log in. Once logged in, you can create new tickets, review tickets opened by other staff members and many other features which are described in the Using the Client Portal document you will receive also.

To create a ticket, simply click on the New Ticket button as shown above. You can set the priority, contact and category for the request, as well as provide details and a due date.  Once you’ve filled out the form, simply click Save Ticket to send it through.

RMM Icon

You may see in your notification area an orange icon the same as our company logo. If you right click on this icon and select open, you will be presented with several items:

  • Contact Phone Number
  • Website link
  • Request Help
  • Ask A Question
  • Take a screenshot

To submit a ticket, choose Request Help.  This will take you to the client portal where you can enter the details of your issue.  If there is an error message on your screen, please choose Take a screenshot – this will open your email client with a pre-filled new message and the screenshot attached.  Simply click Send to email this to us.

To ask questions outside of requiring technical support, such as a sales inquiry, click Ask A Question

Email

You can simply send an email from your business email address to help@geekitup.com.au.  Please be as descriptive as possible in both the subject and body of the email to ensure efficient service.

Telephone

In the event your internet is down, which would prevent you requesting support with the above methods, then there is always the option to phone and log your request. The number to call is:

(03) 4432 7500

In the event we cannot take your call at that time, please be sure to leave a voicemail message with your name, company, best contact phone number and an outline of the problem.  You will be contacted as soon as possible based on the information provided. .